Help for businesses

Questions vendors ask before they start a queue.

Most vendors are set up in 60 seconds. If your situation is special — many properties, many operators, compliance needs — write to hello@intimeq.com and we'll help.

  • What kinds of businesses use InTimeQ?

    Any place where customers walk in and wait. A three-chair barber shop, a busy tea stall at a railway station, a small-town bank branch, a private clinic, a sub-registrar office, a restaurant, a telecom service centre. Scale is not the gate — the walk-in pattern is.

  • Do I need any hardware?

    No. A phone at the counter is enough. No printer, no token dispenser, no kiosk.

  • Do my customers need to install anything?

    Yes — one-time. Your customers install the InTimeQ app once from Google Play or the App Store. After that, every InTimeQ-enabled place they visit — yours and anyone else's — is a single-scan experience. Same pattern as Paytm: one install, every subsequent counter is a scan.

  • How long does it take to set up?

    Typically under 60 seconds. Enter your phone number, enter the OTP, name your place, tap 'Start my queue'. You get a printable QR to stick at your counter. Your next customer scans it and you're running a queue.

  • Can I add walk-in customers who don't have a phone?

    Yes. In two taps — name and phone — you put them in your queue. Their token appears alongside the scanners'.

  • Can I pause the queue for lunch or a break?

    Yes. One tap pauses. The people already in the queue keep their place. New joins are blocked until you resume.

  • Can I have more than one queue running?

    Yes. Many vendors run separate queues for different services or counters. Each queue has its own QR, its own token numbers, and can be run by a different operator.

  • Can my staff operate the queue from different phones?

    Yes. Each operator signs in on their own phone with their own number. You decide who can start, pause, call-next, and add walk-ins.

  • What reports do I get?

    The org dashboard shows live activity, per-property comparisons, per-operator performance, and trend charts over any date range. More depth lands with every release.

  • What happens if InTimeQ goes down?

    Your queue is a QR and a set of notifications. If we were offline for a day, you'd go back to calling names the way you did before InTimeQ. There is no lock-in. We treat uptime as a core commitment — see our status page.

  • How do I get help?

    In-app help, or write to hello@intimeq.com. A human reads every email. Response time is under 24 hours on weekdays.

Need a hand?

hello@intimeq.com — we answer every vendor question within one working day.

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